often asked…

Want to see some examples of full length films? Click here:

It’s really easy. You purchase one of our wedding video packages online, we then send you 2-5 4K video cameras 3 days before your wedding day, along with some instructions and tips on getting great footage. You hand the cameras out to your friends and family and get them to film your big day… from the preparations through to the partying! Once you’ve recovered, you send the video cameras back and we edit a lovely wedding video. 

Our 4K Cameras are brand new Osmo Pocket cameras from DJI. They are stabilized using a gimbal, which means the the footage will be smooth and stable. They also shoot 4K, so the quality is higher. The wedding videos will look great when played on a large screen. They are also great in low light and super easy to use… power and record, that’s it. 

You can chose to either pay in full or pay with a 30% deposit. If you chose to pay a 30% deposit at the time of booking then the final balance will be due 3 weeks before the wedding. You will get a reminder email which will contain a payment link. If you wish to pay the balance earlier then you can just log into your account and make the payment. 

Yes, your cameras will be fully charged and formatted ready for use. You can find info on how to re-charge them in the tips and tricks info we send with the cameras.

You have to pay for it, but don’t worry, they’re light and quite robust – it’s very rare that we have any problems like this. Also, if you lose one then you will obviously not have all the available footage in your video. We source the cameras from various suppliers, so the cost of a replacement can vary, but it won’t be more than £250 for a 4K Camera.

Yes! Due to the large size of the 4K clips, you can choose to have the original footage sent to you on a hard drive or USB stick. There is a small additional charge for this (£40) but you don’t have to decide on that until after the wedding.

Yes, absolutely. You will be sent a link to a music request page so that you can tell us what music you would like on your video. You don’t have to do this until after the wedding. We also include a music request form in the box, so you can use that instead if you wish. 

The 4K cameras come with a USB cable that can be plugged into any USB plug. The length of time the cameras batteries will last depends on the amount they are used, but you will probably need to charge them at some point througout the day if they are being used a lot.

Please check your cameras are working as soon as they arrive. This is why we send them 3 days early. If there is a problem at this point then we will send a replacement camera out to you. If you leave it until your big day before you check, then it will obviously be too late.

We ask that you send the cameras back within a few working days after your wedding. If you are going on a honeymoon then please arrange for someone to mail them on your behalf. The return address will be specified in the email you receive once the cameras have been dispatched. Please send them back in their original packaging. If you are planning a destination wedding, then we can arrange for you to keep the cameras longer.

If you pay in full and you cancel your order up to 6 months before your wedding, then we will issue a 100% refund, but after 6 months we will issue a 70% refund. If you cancel with less than 3 weeks before your wedding then we will be unable to issue a refund. If you paid with a 30% deposit then the deposit is refundable up to 6 months before the wedding but non-refundable after 6 months before the wedding. 

Yes, you can purchase an add on here, this will allow you to send us up to 20GB of additional footage from mobile phones. When you book this add-on, you will be emailed an upload link. We can then use this additional footage as part of your edit. 

We use Royal Mail tracked services for shipping. You will get tracking updates from Royal Mail. We ship them so that they arrive 3-4 days before your wedding day, which allows for any problems with postage or issues with any of the cameras. 

We aim to get your videos edited within 12 weeks, depending on our workload. However it is usually much sooner than that. We do offer an express turnaround service (https://edityourwedding.com/product/express-editing/) which will get your videos delivered within 2 weeks.

That depends on you and your guests! If they fill all the cameras with loads of great footage and we have lots of material to choose from, then it could be over an hour in length. If the footage is limited, then the video will be shorter. Pick your most reliable friends!

No, you can take the cameras with you overseas on a destination wedding, but we don’t ship them overseas due to customs charges / brexit issues.

Yes, absolutely – we are a very popular choice for destination weddings. We can be reasonably flexible with the dates (i.e you will be able to keep the cameras for longer), just put the dates in the order notes when you checkout or if you want to double check, then send us an email before you book. We charge a small additional fee (£59.99) due to the longer hire period, just tick the box in the product page. 

Yes! We offer an add on called a “Honeymoon Package”. You can purchase this at a later date or at the same time as you book the cameras. When you add this, you can hold onto one of the cameras after your wedding and take it with you on your honeymoon. We will then edit a holiday video which will be added to your full length film and also be a separate film that can be watched in your client gallery alongside the other videos. We enclose a separate mailer bag in the box that you can use to send back the honeymoon camera. 

We are very good at editing, but if the footage on the cameras is of very poor quality, then there is only so much we can do to make it gorgeous! Make sure you give your video friends the tips and tricks that we send along. The new 4K cameras make capturing bright and stable footage much easier fr people who don’t have any experience. 

The 4K cameras come with large capacity SD cards which are very unlikely to fill up (128GB per camera). You will be able to shoot up to 3 hours per camera, but this is more than you will ever need.

Yes, we deliver your videos in a client gallery, in which you can watch both the full length and the highlights. The gallery also allows you to download the video files, share the videos with friends and even stream to most smart TV’s. 

You have to enter your wedding date before you add the package to your basket

We keep your original video files and your edited video files for 1 year after we deliver them. After 1 year the footage will be deleted from our servers and hard drives. 

Yes absolutely. DVD’s aren’t part of the Edit Your Wedding package but when we deliver the video (online version and download) we will ask you if you would like any DVD versions which cost £15 per copy. There will be an order link on the delivery email. 

No. Due to the time it takes to edit videos and then upload the finished products, we can’t then make changes once we have delivered the video. Customers can access all of their original footage also, so they will have all of their memories to keep, even if every shot isn’t in the edited video. If we have made an error, then of course we will fix it, but if it’s a creative choice, we can’t make changes (or if we do we would need to charge a fee depending on how much of the editors time is used)

Yes, the cameras all record sound. We will always include ceremony & speeches in your full length video assuming that they have been recorded. We recommend keeping at least one of the cameras close to the action so that we the sound is well recorded. We also offer an additional sound recorder which can be placed close to the action and will ensure you capture all the audio from the speeches and ceremony. Click here to find out more.

We particularly recommend adding the sound recorder if you have an outdoor ceremony as the wind / distance can sometimes make the camera audio less than ideal. 

Yes, absolutely. For privacy reasons we don’t display these on our website, but if you send us an email then we will happily provide you with examples of full length films.

Our 4K Cameras are DJI Osmo Pocket or Osmo Pocket 2 Cameras.

We don’t send tripods with the cameras due to size. The 4K cameras are stabilised and will look very steady even when held, but if you want to save your guests arms, then just send us a message and we can recommend some very cheap options from Amazon that will do the job 🙂

something we missed? click here and ask us!