Here are some of the questions we get asked most often. If you can’t find what you’re looking for here, then send us an email or use the chat button at the bottom of the screen!
Yes, absolutely. Just send us an email and we will happily change your booking to any date you require. Stay safe.
It’s really easy. You purchase one of our wedding video packages online, we then send you 3-6 HD or 4K video cameras 3 days before your wedding day, along with some instructions and tips on getting great footage. You hand the cameras out to your friends and family and get them to film your big day… from the preparations through to the partying! Once you’ve recovered, you send the video cameras back and we edit a lovely wedding video. We also make the original videos available as a digital download.
Our 4K Cameras package works in the same way as the HD package, but the cameras are brand new Osmo Pocket cameras from DJI. They are stabilized using a gimbal, which means the the footage will be smooth and stable. They also shoot 4K, so the quality is higher. The wedding videos will look better when played on a large screen. The HD cameras will still give you good results, but the footage may be more grainy in low light environments and not as sharp on a very large TV screen. However, if you are not so concerned over picture quality and would just love a fun and affordable memory of your day, then the HD cameras are for you.
You can chose to either pay in full or pay with a 30% deposit. If you chose to pay a 30% deposit at the time of booking then the final balance will be due 3 weeks before the wedding. You will get a reminder email which will contain a payment link. If you wish to pay the balance earlier then you can just log into your account and make the payment.
Yes, your cameras will be fully charged and formatted ready for use. You can find info on how to re-charge them in the tips and tricks info we send with the cameras.
We pay for the postage (Royal Mail Next Day Special delivery) to get the cameras out to you. We ask that you sort out the postage to get them back to us. Recorded delivery is vital, as they are quite valuable and they will also contain all of your wedding video! The packages are not very heavy.
You have to pay for it, but don’t worry, they’re light and quite robust – it’s very rare that we have any problems like this. Also, if you lose one then you will obviously not have all the available footage in your video. We source the cameras from various suppliers, so the cost of a replacement can vary, but it won’t be more then £100 for an HD replacement camera or £329 for a 4K Camera Camera
Yes! With the HD package, we will send you a download link that will allow you to download all of the original footage from your cameras. You will then also have the edited final wedding video. If you are a 4K customer then due to the large size of the 4K clips, you can choose to have the original footage sent to you on a hard drive. There is a small additional charge for this (£40), but you don’t have to decide on that until after the wedding.
Yes! If you have particular requests for music, then send us an email or add it to the order notes when booking and we will do our best to accommodate. We also put a music request form in the box with the cameras, so you can fill that out if you prefer.
The HD cameras have a pop out USB arm that can be plugged into any USB plug or computer. The 4K cameras come with a USB cable that can be plugged into any USB plug. The length of time the cameras batteries will last depends on the amount they are used, but you will probably need to charge them at some point througout the day if they are being used a lot.
Please check your cameras are working as soon as they arrive. This is why we send them 3 days early. If there is a problem at this point then we will send a replacement camera out to you. If you leave it until your big day before you check, then it will obviously be too late.
We ask that you send the cameras back within a few working days after your wedding. If you are going on a honeymoon then please arrange for someone to mail them on your behalf. The return address will be specified in the email you receive once the cameras have been dispatched. Please send them back in their original packaging. If you are planning a destination wedding, then we can arrange for you to keep the cameras longer.
If you pay in full and you cancel your order up to 6 months before your wedding, then we will issue a 100% refund, but after 6 months we will issue a 70% refund. If you cancel with less than 3 weeks before your wedding then we will be unable to issue a refund. If you paid with a 30% deposit then the deposit is refundable up to 6 months before the wedding but non-refundable after 6 months before the wedding.
We can accept a small amount of additional footage from phones as long as you send it before we start editing. We offer this in case a particular moment wasn’t captured on our cameras but one of your friends got it on their phone. However, we don’t accept large amounts of additional footage or footage from other cameras. Phones only. You can send us this footage via dropbox or “we transfer” or in the mail via a USB stick.
We send your cameras by next day recorded delivery. We ship them so that they arrive 3 days before your wedding day, which allows for any problems with postage.
We aim to get your video done within 12-14 weeks, depending on our workload. However… it could be (and usually is) much sooner.
Well…. that depends on you and your guests! If they fill all 4 cameras with loads of great footage and we have lots of material to choose from, then it could be as long as 45 minutes – 1 Hour. If the footage is limited or very shaky, then the video will be shorter. Pick your best people!
Yes, if you send us an email first. We are based in the UK. We may need to charge a little more for postage of the cameras but we are happy to work with anyone from any country!
We are good… really good, but if the footage on the cameras is of very poor quality, then there is only so much we can do to make it gorgeous! Make sure you give your video friends the tips and tricks that we send along.
Our HD cameras come with a built in memory that gives you 1.5-2hrs of footage. 1.5-2hrs per camera is a lot of footage and should be more than ample for most weddings. If you are concerned about the amount of footage you can capture, then we would recommend ordering additional cameras. The 4K cameras come with large capacity SD cards which are very unlikely to fill up (128GB per camera). You will be able to shoot up to 3 hours per camera, but this is more than you will ever need.
Yes. Your edited version will be in a client page on our website. You can share the link to your client page with as many friends and family as you like.
You have to enter your wedding date before you add the package to your basket
We keep your original video files and your edited video files for 1 year after we deliver them. You will be given a download for all of your original video footage, so we recommend that you make a few copies of it so that you never end up losing it. After 1 year the footage will be deleted from our servers and hard drives.
Yes absolutely. DVD’s aren’t part of the Edit Your Wedding package but when we deliver the video (online version and download) we will ask you if you would like any DVD versions which cost £10 per copy. There will be an order button in your client page.
Not usually. Due to the time it takes to edit videos and then upload the finished products, we can’t then make changes once we have delivered the video. Customers are provided with all of their original footage also, so they will have all of their memories to keep, even if every shot isn’t in the edited video.
Yes, the cameras all record sound. We will always include ceremony & speeches in your full length video assuming that they have been recorded.
Yes, absolutely. For privacy reasons we don’t display these on our website, but if you send us an email then we will happily provide you with examples of full length films.
Our HD cameras are Sony Bloggie’s. Our 4K Cameras are DJI Osmo Pocket Cameras.
If you have any more questions, just hit the chat icon in the bottom left of the screen and ask away!