Here are some of the questions we get asked most often. If you can’t find what you’re looking for here, then send us an email or use the chat button at the bottom of the screen!
It’s simple! You purchase one of our wedding video packages online, we then send you 3-5 HD or 4K video cameras 3 days before your wedding day, along with some instructions and tips on getting great footage. You hand the cameras out to your friends and family and get them to film your big day… from the preparations through to the partying! Once you’ve recovered, you send the video cameras back and we edit a lovely wedding video. We also make the original videos available as a digital download.
Our EYW Pro package works in the same way, but the cameras are brand new Osmo Pocket cameras from DJI. They are stabilized using a gimbal, which means the the footage will be smooth and stable. They also shoot 4K, so the quality is higher. The wedding videos will look better when played on a large screen.
Yes, your cameras will be fully charged and formatted ready for use. You can find info on how to re-charge them in the tips and tricks info we send with the cameras.
We pay for the postage (recorded delivery) to get the cameras out to you. We ask that you sort out the postage to get them back to us. Recorded delivery is vital, as they are quite valuable and they will also contain all of your wedding video!
You have to pay for it, but don’t worry, they’re light and quite robust – it’s very rare that we have any problems like this. Also, if you lose one then you will obviously not have all the available footage in your video. We source the cameras from various suppliers, so the cost of a replacement can vary, but it won’t be more then £100 for an HD replacement camera or £329 for a 4K EYW Pro Camera
Yes! We will send you a download link that will allow you to download all of the original footage from your cameras. You will then also have the edited final wedding video.
Yes! If you have particular requests for music, then send us an email or add it to the order notes when booking and we will do our best to accommodate. We also put a music request form in the box with the cameras, so you can fill that out if you prefer.
Just plug it into any USB slot on a computer and it will charge up. You can also use any USB charger (like the sort that come with an iPhone). The 4K EYW Pro cameras come with a USB cable that can be used for charging.
Please check your cameras are working as soon as they arrive. This is why we send them 3 days early. If there is a problem at this point then we will send a replacement camera out to you. If you leave it until your big day before you check, then it will obviously be too late.
We ask that you send the cameras back within a few working days after your wedding. If you are going on a honeymoon then please arrange for someone to mail them on your behalf. The return address will be specified in the email you receive once the cameras have been dispatched. Please send them back in their original packaging. If you are planning a destination wedding, then we can arrange for you to keep the cameras longer.
If you cancel your order up to 1 months before your wedding, then we will issue a 75% refund, but after 1 months your payment is non-refundable.
Not in addition to footage from the cameras we send out. This would create too much work for our editors. However, if you have existing footage from a wedding that has already happened and you would like us to edit it for you, then do get in touch and we may be able to give you a quote.
We send your cameras by next day recorded delivery. We ship them so that they arrive 3 days before your wedding day, which allows for any problems with postage.
We aim to get your video done within 12-14 weeks, depending on our workload. However… it could be (and usually is) much sooner.
Well…. that depends on you and your guests! If they fill all 4 cameras with loads of great footage and we have lots of material to choose from, then it could be as long as 45 minutes – 1 Hour. If the footage is limited or very shaky, then the video will be shorter. Pick your best people!
Yes, if you send us an email first. We are based in the UK. We may need to charge a little more for postage of the cameras but we are happy to work with anyone from any country!
We are good… really good, but if the footage on the cameras is of very poor quality, then there is only so much we can do to make it gorgeous! Make sure you give your video friends the tips and tricks that we send along.
Your cameras come with a built in memory that gives you 2 hours of footage. If you fill this up too early, then you will need to go back and delete some clips that you might not want. 2 hours per camera is a lot of footage and should be more than ample. The EYW Pro 4K cameras come with large capacity SD cards which are very unlikely to fill up.
Yes. Your edited version will be in a client page on our website. You can share the link to your client page with as many friends and family as you like.
When you go through the checkout process, you will be asked what date your wedding is. Please double check you submit it correctly.
We keep your original video files and your edited video files for 1 year after we deliver them. You will be given a download for all of your original video footage, so we recommend that you make a few copies of it so that you never end up losing it. After 1 year the footage will be deleted from our servers and hard drives.
Yes absolutely. DVD’s aren’t part of the Edit Your Wedding package but when we deliver the video (online version and download) we will ask you if you would like any DVD versions which cost £10 per copy. There will be an order button in your client page.
No usually. Due to the time it takes to edit videos and then upload the finished products, we can’t then make changes once we have delivered the video. Customers are provided with all of their original footage also, so they will have all of their memories to keep, even if every shot isn’t in the edited video.
Yes, the cameras all record sound. We will always include ceremony & speeches in your full length video assuming that they have been recorded.
Yes, absolutely. For privacy reasons we don’t display these on our website, but if you send us an email then we will happily provide you with examples of full length films.
Our HD cameras are Sony Bloggie’s. Our EYW Pro Cameras are DJI Osmo Pocket Cameras.
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